Queue Management System
Information Terminal (KIOSK)
Our kiosk is equipped with built-in PC. You can connect to webcam, a phone, a card reader or a printer. The kiosk which we offer can be used to popularize your web page, for accessing an online database, for transactions, for internet surfing, for videophone calls.., etc. Can be placed anywhere: on airports, in schools, museums, in shopping centers, banks or even outdoor.
- If not managed appropriately, queuing and waiting can have a negative impact on the customer's service experience.
- Applied right treats customers fairly and makes them feel relaxed and comfortable whilst waiting.
- If you inform customers about expected waiting time, they will feel even more relaxed and in control of the situation. They can linger in your store and enjoy the waiting experience.
- If the customer wants to leave the premises to make use of the waiting time elsewhere, they can be called by text message or pager when it's time to return to get their service.
- The waiting time can be used for entertainment via media screens, preparation for the visit or used for shopping. The perceived waiting time could actually be much less than the actual time which will definitely make the customer even happier.
- The service provider will improve their operational efficiency, make significant cost savings and get vital statistic for accurate forecasting staffing.